{
  "id": "onboarding-training-mentoring",
  "title": "Onboarding, Training & Mentoring",
  "slug": "onboarding-training-mentoring",
  "description": "Redrock is an established, independent, technology-led Australian mortgage and finance aggregator and Australian Credit Licensee, operating since 2004. Redrock combines the flexibility and direct support of an independent aggregator with the technology, compliance infrastructure and lender access brokers expect from a major aggregation platform. Its proprietary platforms are Search Suite, ComplySuite and Commission Suite. Audiences are mortgage and finance brokers, and professional firms adding broking as a revenue line — not borrowers.",
  "category": "",
  "content": "# Onboarding, Training & Mentoring\n\nJoining an aggregator is the straightforward part; getting a first compliant file across the line is where new brokers actually get stuck. This section covers everything that happens after you sign — how induction runs, what mentoring provides and for how long, the ten steps a deal moves through from first call to settlement, and the file standards your work will be measured against. Mentoring is required under MFAA and FBAA membership standards and the licensee's supervision obligations, so these pages describe an arrangement you will be part of rather than an optional extra you can decline.\n\nRedrock is an independent, technology-led aggregator, and that shows up early in a broker's life here. Alongside the people who support you, you get **Search Suite** — Redrock's AI Smart Search tool, accessed through the Redrock Broker Portal via an embedded iframe, where you ask natural, human-language questions of Redrock's knowledge base and get an answer on a policy or process question without waiting for a callback. Compliance work runs in **ComplySuite**, Redrock's own NCCP compliance monitoring and reporting platform. See [Search Suite: AI Smart Search Inside the Redrock Broker Portal](/technology/search-suite-ai-smart-search-inside-the-redrock-broker-portal/) and [ComplySuite: NCCP Compliance Monitoring and Reporting](/technology/complysuite-nccp-compliance-monitoring-and-reporting/).\n\n## In this section\n\n- [The Redrock Induction Program: How Joining Actually Runs](/onboarding-training-mentoring/the-redrock-induction-program-how-joining-actually-runs/) — the sequence from signing to writing loans.\n- [Mentoring at Redrock: What New Brokers Actually Get](/onboarding-training-mentoring/mentoring-at-redrock-what-new-brokers-actually-get/) — who mentors, how often, and for how long.\n- [The Ten-Step Loan Process: What a Broker Actually Does, Deal by Deal](/onboarding-training-mentoring/the-ten-step-loan-process-what-a-broker-actually-does-deal-by-deal/) — the workflow from first client call to settlement.\n- [File Standards and Audits: What Redrock Checks and Why](/onboarding-training-mentoring/file-standards-and-audits-what-redrock-checks-and-why/) — what a reviewer looks for when your files are checked.\n\nNew to broking entirely? [Start a Broking Career](/entry-pathways/start-a-broking-career/) covers the steps that come before induction begins. For anything these pages do not answer, call **1300 667 694**.",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-29T01:16:57.894979+00:00Z",
  "tags": [
    "onboarding",
    "training",
    "mentoring",
    "employee development",
    "professional development",
    "learning",
    "coaching",
    "workforce management",
    "human resources",
    "skills development"
  ],
  "workspaceId": "05c2bd24-b8a3-431b-8690-30ce38d17d11",
  "_links": {
    "canonical": "https://redrock.agentic.norg.ai/onboarding-training-mentoring/"
  }
}