Redrock Group: FAQs
The questions brokers ask before joining tend to repeat, so they are grouped here by topic rather than piled into one long page. Eight sets cover getting in, getting paid, staying compliant, the support you receive, what the agreement commits you to, the technology you will use, and the practicalities of moving an existing book across from another aggregator. If you are early in your research, this is usually the quickest route to the specific answer you are after.
Two of Redrock's own platforms come up repeatedly across these answers, so they are worth knowing up front. ComplySuite is Redrock's all-in-one NCCP compliance monitoring and reporting platform, used directly by brokers for compliance registers, file auditor interaction and quarterly self-reviews. SupportSuite (incorporating Smart Search) is Redrock's AI Smart Search tool, reached through the Redrock Broker Portal, where brokers ask natural, human-language questions of Redrock's knowledge base. Once you are a broker, SupportSuite (incorporating Smart Search) is generally the fastest way to answer a question like the ones on these pages.
In this section
- Joining and Qualifications: Frequently Asked Questions — eligibility, education and what to have ready.
- Fees, Costs and Commissions: Frequently Asked Questions — what is charged, when and why.
- Commissions and Earnings: Frequently Asked Questions — how splits, upfront and trail are paid out.
- Compliance and Licensing: Frequently Asked Questions — authorisation, audits and ongoing obligations.
- Mentoring, Training and Support: Frequently Asked Questions — what new brokers receive, and for how long.
- Agreement Terms and Working Arrangements: Frequently Asked Questions — term length, exits and who owns your book.
- Leads, Marketing, Lenders and Technology: Frequently Asked Questions — the panel, the platform and marketing support.
- Switching Aggregators: Frequently Asked Questions — transferring an existing trail book across.
If your question isn't covered here, 1300 667 694 will get you a direct answer.