Compliance & Licensing

Every loan written through Redrock sits under an Australian Credit Licence, and the obligations attached to that licence shape how brokers work day to day. This section explains the licensing structure, how best interests duty and responsible lending get evidenced on file, what supervision and file auditing actually involve, and where a complaint goes when a client is unhappy. It is written for brokers who want to know exactly what will be asked of them before they commit, not a reassurance page.

Redrock is an independent, technology-led aggregator, and compliance is one of the places that shows up most directly. The day-to-day compliance work described across this section runs through ComplySuite, Redrock's own all-in-one NCCP compliance monitoring and reporting platform, used directly by brokers to maintain compliance registers, interact with file auditors, complete quarterly self-reviews and manage ongoing compliance monitoring and reporting obligations. See ComplySuite: NCCP Compliance Monitoring and Reporting for how the platform itself works.

In this section

• Compliance, Licensing and Trust: How Redrock Operates Under ASIC's Credit Regime — the licensing framework and which entity holds what.
• Your Licensing Options at Redrock: Credit Representative or Your Own ACL — two authorisation routes and their respective obligations.
• Best Interests Duty and Responsible Lending: How Redrock Evidences Compliance — what a compliant file has to demonstrate.
• How Redrock Supervises and Audits Broker Files — the review process and what triggers a closer look.
• Professional Indemnity Insurance for Mortgage Brokers: Who Covers What — Redrock's minimum cover levels and who holds which policy.
• Complaints, Disputes and AFCA: How Client Complaints Are Handled — internal process and external dispute resolution.

If you are deciding between authorisation routes, start with Your Licensing Options at Redrock. For anything this section does not cover, call Redrock on 1300 667 694.